Description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Analyze and collect receivable balances for a mid-size portfolio with varying degrees of complexity - identifying, validating, and resolving customer balances and deductions for timely resolution. Obtain payment/resolution on accounts to maximize cash flow.

• Manage assigned portfolio(s) using an analytical approach that is systemized and sustainable.
• Adhere to department workflow standards, maximize utilization of receivables management software/collection tools, and organize applicable documentation necessary to collect payment.
• Identify and facilitate resolution with customer and other company departments providing guidance on complex issues for problem resolution, including short-pays, credits, and fully open invoices, as well as in Electronic Data Interchange (EDI) transmissions, missing invoices/documentation, rate and accessorial disputes.
• Communicate effectively to internal and external customers, leadership team, and coworkers to maximize productivity, issue resolution and effectiveness.
• Escalate issues to leadership team, sales or credit when facilitation towards resolution is needed.
• Professionally handle incoming calls from customers including returning calls and expediting requests in a timely manner.
• Respond timely and appropriately to internal and external customer emails.
• Maintain current contact information and customer specific instructions for accounts in portfolio and promote invoice delivery and payment methods advantageous to the Company.
• Build effective working relationships with key customer contacts - both internal and external and continuously work to improve A/R processes through technology or quality improvements.
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications: What you need to bring

• 2+ years' of commercial collections or commensurate office experience required.
• Must possess good communication skills.
• Must be able to work on multiple tasks and deadlines.
• Must be able to work in a fast-paced environment.
• Must be self-motivated.
• Must be able to work in a team environment.
• Must possess strong excel skills.
• High School Diploma or equivalent required.
• Bachelors preferred.

Pay Range: $19.39 - $24.50 Hourly

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.